Communications+ - Hot Topic Bundle
Recordings
Member: $400.00
Non-Member: $800.00Your price
Published: 8/7/2023
This Hot Topic webinar bundle will further your collector’s ability to be effective over the phone by providing transferable skills. If you have Training Zone, please add each individual Hot Topic to 'Your Library' by clicking on each Hot Topic title below. You may also purchase each webinar independently.
Hot Topic Webinars:
“The Art of Asking Great Questions to Get Great Answers”
In this hot topic, Collectors will get an understanding of ways to form simple questions that will lead to the best results. Creating these habits are difficult as there is an art to asking questions the right way and avoid wasting everyone's time.
“Back to Basics – Listening with Intent”
Some of us have been in the business so long that we don't truly listen and simply assume that the excuses are coming. In this session, we will bring it back to basics on how to truly listen when someone is explaining to us what their story or objective is. It may not even be an objective, but we wouldn't know that if we didn't listen.
“Leverage the Power of Listening to Overcome Stalls and Objections”
This session will focus on one of the most important collection skills, listening. Collectors will receive training on effective strategies to build rapport and clarify the consumer's point of view. Once we lay the groundwork for effective listening, the fun really begins!
“What Do I say Now”
In this session, we will discuss how to maneuver a conversation in a way that will make you sound like you are ready for anything… even when you weren't. This will allow the consumer to feel confident in you and develop a stronger bond in a few minutes of what could otherwise be a stumbling situation.
“How to Talk to People That Hate You”
If you are stuck in a spiral of negativity, then join this important discussion as we explore ways to engage with people with kindness, humility, and grace to restore open communication. Learn practical tips to reduce tension in phone conversations, simple phrases to use to diffuse difficult conversations, and tips to help renew dialogue. Completing respectful interactions is the key to improving your relationships and your bottom line!